We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return you can login to your account on our website.

The customer is responsible for return postage costs.

Free gifts or promotional items are not returnable.

Delivery Costs
Standard delivery costs will be refunded if the whole order is returned, the items accepted and the return completed within the 30 day period.

You can always contact us for any return question at support@pawfecthome.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
Exchanges can only be made within 30 days of you making your order. When you get in contact us to request the exchange please include your order number, the item you want to exchange and what you would like to exchange to To be eligible for an exchange your item must be in unused condition with labels. Postage for item(s) being sent to us must be covered by the customer. We will cover postage of exchange item(s).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1 business day. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 5 business days have passed since we’ve approved your return, please contact us at support@pawfecthome.co.uk